A Message from Our CEO—We're Here to Help
Last month in Insights, I shared with you that Delta Community celebrated its 80th anniversary in March. As members of Georgia’s largest credit union and one of the biggest in the U.S, we can be proud of how far we have come since 1940, growing from eight members with $45 of paid-in capital to more than 415,000 members with $6.5 billion in assets, 29 branches and 1,100 employees. We represent a cooperative, not-for-profit approach that provides people access to critical banking services, objective advice and superior value.
As we band together as families, neighbors and a nation to address the unprecedented challenges posed by COVID-19, you can be confident that Delta Community remains committed to the mission of our founding members and will be here when you need us most. Our strong capital position and ongoing investment in both our operations and employees position us well to uphold this commitment.
We are dynamically adapting the way we work to sustain the exceptional, consistent support you rely on and deserve, while taking precautions to protect the health of our members and employees alike. For the past 10 days, our community branches have operated on a drive-thru and appointment-only basis in accordance with federal and state guidance to prevent the further spread of COVID-19. We added an online scheduling tool to the homepage of our website and in our Mobile App so you can quickly and easily make an appointment at your preferred branch when you require assistance with a complex financial transaction or loan. We have also introduced special forbearance and loan programs to help qualifying members overcome hardships caused by lost wages.
Your response to our temporary operational changes has been overwhelmingly supportive. Many of you are seeking out and using the drive-thru lanes at the 14 branches where we feature this option. The drive-thrus are fully staffed and able to fulfill the transactions you typically conduct inside with a teller, such as withdrawals, deposits and transfers or payments. We also appreciate how members are observing social distancing as a safety precaution when they need to come into a branch, and our employees are reciprocating.
Many of us have lived through life-changing economic crises and humanitarian disasters. The only thing certain in uncertain times is the knowledge that crises end, and people and communities recover by working together. This is a hard-won assurance we must share with younger generations today. Credit unions were always there to help in the past, and Delta Community is here to help now.
Thank you for the opportunity to serve you. Please be safe.
Chief Executive Officer