Skip to main content

Knowledge Base Article

Online Username and Password

How do I know my online user name and password?

Your Online Banking username is the unique username created when logging in to your Online Banking for the first time. It is made up of a minimum of six (6) characters that can contain letters and numbers.

What if I do not remember my username?

If you cannot remember your newly created username, click on the Forgotten Username or Password link. After entering your Member Number on the next screen your username will be sent to the email address we have listed under your security options.

What if I do not remember my password?

If unable to sign-in to Online Banking because you forgot your password:

  1. Select the Forgotten Username or Password link and click the I have a username link.
  2. Enter the phone number we have listed in your security settings and then enter your username.
  3. Click Send me a new password. A text message is sent to your phone containing a temporary passcode.
  4. Enter this code on the next screen and click Enter.
  5. You will then be prompted to enter a new password, which must contain a minimum of six characters and can be a mix of letters, numbers, and symbols.
  6. Retype the password and click Change Password to complete the process