March 13, 2020 · Credit, Insurance, Security, Taxes
We need you to help us help YOU…but we can't help you if we can't find you.
Have you moved your legal residence recently, either long-term or just temporarily? Or are you planning to move and getting everything ready for when you're fully installed in your new home? If you've moved or will be moving, please let us know now! Updating your information annually is the best way to have your accounts in good shape. We really need to have all your current contact information for several important reasons.
We must have your current physical and mailing addresses to send new (or replacement) credit or debit cards, federal tax documents, account statements or letters about your account that require your attention, and, possibly, a response from you. These letters could include important legal notifications we must send you about account terms and conditions (including changes in them), as well as necessary notifications on the status of your account. It's also very helpful for Delta Community to have your current email address or phone number so we can send you important emails or call you. The phone number is especially important if there's a problem with your account we need to discuss with you immediately, such as alerting you to possible fraudulent activity with your account. Ideally, we should have both your cellphone and home landline phone numbers so it's easier to reach you.
You can update your personal information in Online Banking by logging in, selecting the Account Management tab and choosing Update Personal Information. It is also important to annually update the beneficiaries’ information on your accounts, including Savings, Checking, and Certificates of Deposit Accounts. To update your beneficiaries, we need you to send us an updated Beneficiary Form; the form is available on our website. If you need to change your address—either permanently or temporarily—with the U.S. Postal Service, you may use its online change of address form, but we still would like you to contact us directly with your move information.
We need to stay in touch with you, but if you think you’re getting too many communications from us—email, postcards, phone calls or letters—then let us know and we can stop some of them. For example, with Online Banking, you can opt-in to only receive online statements for your accounts (so no paper statements are mailed to you) or to have us hold off on contacting you by phone. For emails, there are unsubscribe links included in each email. You should also consider that Online Statements can also be more secure, since a crook could steal your account statement from your mailbox and use it to try to access your accounts and/or change your mailing address without your knowledge.
Even if you'd like fewer communications from us, we will always need to maintain some amount of contact with you. For government regulatory and Delta Community policy reasons related to your account(s), there are some communications we are required to send you regularly or occasionally, such as (but not limited to) annual tax documents or letters regarding a problem (or possible problem) with your accounts.
You can call us at any time via our toll-free number at 800-544-3328 or locally at 404-715-4725. You may also visit us at a branch, and our Locations page has branch office addresses and hours of operation.
Please stay in touch, and help us help you by contacting us today to either update or confirm your current address, phone, email and beneficiaries details!