· Passwords, Phone Calls, Security, Text Messages
Please remember that Delta Community will never call, text, or email you to ask for your checking, savings or investment account, ATM, debit or credit card password, or your telephone access (IVR) PIN.
Recently Delta Community has learned of members receiving fraudulent phone calls from individuals claiming to be from the Credit Union. When this happens, the phone number the scammers are calling from is “spoofed,” meaning it might appear to be a legitimate Delta Community contact number but is fake. The caller tells the member that there has been a specific, fraudulent charge on the member's account and asks the member to confirm his or her identity.
These calling crooks are prepared, careful, and cunning; you may not be able to tell if the phone call coming to you is spoofed and not from the Credit Union. Be on your guard and extremely careful about responding to any request for personal information from a caller that cannot be verified. Following are tips from the U.S. Federal Trade Commission (FTC) on protecting yourself from fraudulent callers.
If someone tries to get personal financial or other information from you, hang up immediately and contact our Member Care Center via our toll-free number at 800-544-3328.
Again, if a caller sounds the least bit suspicious and you're ever in doubt, hang up and call our Member Care Center to verify the request. For more information, visit the Federal Communications Commission's site on Caller ID Spoofing. If you've received a call from a scammer, with or without fake caller ID information, report it to the FTC and the FCC. If you think someone may now have some of your sensitive, personal information, go to IdentityTheft.gov to report identity theft and find out what to do next to protect yourself.