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Knowledge Base Article

FAQs for Ordering Checks

Can I reorder checks online?

Reordering checks is quick and easy online. When you log in to your Online Banking account, choose Order Checks under Additional Services. Follow the on screen instructions to place your order.

If your address has changed, make your updates quickly within Online Banking before placing your check order. Log into Online banking and update your address under Account Management.

For initial orders or your reorders, you may submit a request from within Online Banking using Secure Email located under Additional Services.

If you do not use Online Banking, you can reorder your checks by calling the Interactive Voice Response (IVR) Line at 404-715-4725 or 1-800-554-3328.

If you need to make changes to your information and you are not ordering your checks online, you may fax changes to 404-677-4802 or submit in writing to P.O. Box 20541, Atlanta, GA 30320-2541, Attn Deposit Services. Be sure to include your signature.

What is the cost and different check styles available?

There is a wide variety of check styles available. You can check the current prices online by logging into your account and then clicking on Order Checks under Additional Services. Click on Shop for a new design to see the different check styles, prices and quantity available. View our custom check order options.

Can I order checks through an outside company other than your vendor, Deluxe Printing Company?

Yes, but please be certain that you are dealing with a reputable company to avoid having your Checking Account compromised. You will be giving that company your routing number and Checking Account number. If the checks are encoded incorrectly and must be manually processed, you would be required to reorder at your expense. When ordering make sure that your checks don't have less than 2 digit check numbers or more than 5 digit check numbers.

Can I place an international check order on the web site?

No, we ask that you contact Deluxe directly at 1-866-838-5375. We are unable to place this order for you.

How do I preview the check order I am placing online before submitting it?

When placing your check order online you will have an option to view the check styles before completing your order. Please note, if you have a pop-up blocker installed on your computer (Windows XP Service Pack 2 installs a pop-up blocker*), you may have to disable it to view the Check Order screen. Many pop-up blockers can be bypassed by holding your "Ctrl" key down while clicking the desired link or button.

What's the range of check numbers for Delta Community?

Check numbers range from 1001-9999. After that, it starts back over automatically with 1001. Our system does not allow for a 5 digit check range when ordering checks. If you have a preference, please indicate a start number somewhere between 1001 and 9999.

I'm trying to order checks online. After I select my Checking Account and confirm my selection, I click the Continue button but nothing happens.

It is possible pop-up blocking software is not allowing the Check Order window to open. If you have pop-up blocking software installed on your machine:

  1. Disable any pop-up blocking software you may have installed on your machine.
  2. Log into your Online Banking account, click on Account Services menu and select Check Orders.
  3. Reselect the Checking Account you would like to order checks for, confirm your selection and click the Continue button.

If the above steps did not rectify the problem, you can contact us within Online Banking from the Secure Email under Additional Services.

I do not want my checks mailed to the address on the checks. Can I have checks mailed to a different address or pick them up at the Credit Union?

Yes. When you order your checks online, just change the mail to information to the address you need them mailed to.

I'm moving and don't want to order a whole box of checks. Can I order a lesser quantity?

We offer check quantities of 30 or 50.

How long does it take to receive my checks once I've placed my order?

Please allow 11-14 business days to receive your checks by regular mail.

Can I have my check order sent using domestic express shipping?

Yes, there are several options available for express shipping, including First Class/USPS Priority, Four Day Express, Checks Next Day and Checks Overnight. Shipping prices vary. Please contact Deluxe at 1-877-286-3623 for pricing.

I have run out of the deposit slips that came with my check order. Can I just order preprinted deposit slips?

Yes. Preprinted deposit slips, as well as leather covers and other accessories are available. Please contact Deluxe for pricing and to place your order. Non-imprinted deposit slips are available.

I ordered checks and haven't received them or have received a partial order. What should I do?

Please allow 11 to 14 business days for expected delivery of your checks. If you have not received them by the 14th business day, please call Deluxe at 1-877-984-4146 to verify the shipping information was correct and on what day the order was shipped. If everything was correct, you will be referred back to Delta Community and will be advised to close and reopen your Checking Account to protect against fraud.

You will be contacted if your checks are shipped to the Credit Union.

Who do I contact if my check order is incorrect?

You will need to contact Deluxe's Member Satisfaction line at 1-877-984-4146. Monday - Friday 8am-11pm EST and Saturday from 9:00 am-7:30 pm EST. They will handle all corrections and will get your order to you as soon as possible.

Why did I receive a letter to call Deluxe Financial Services to confirm that I received my checks?

This letter is sent to members who have recently ordered new checks. With identity theft and other fraud on the rise, Deluxe Financial Services ask that you confirm receipt of your checks. This will allow Deluxe Financial Services to verify that you have received your checks safely. This added security can help protect you from identity theft.

Monday - Sunday 7:00 AM to 11:00 PM Central Standard Time. Please have your account information available when you call as you will be asked to provide information to verify your identity.