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Knowledge Base Article

Lost or stolen Visa card or number and liability information

What should I do if my Credit, check(debit) or ATM card is lost or stolen and what is my liability for fraudulent charges?

Contact Delta Community immediately at 1-800-544-3328 or 404-715-4725 to block the card and report the fraudulent charges.

You may also block your card using Online Banking, select Additional Member Services > Card Management > Follow the prompts

Always report the loss promptly to ensure the -0- liability on Visa transactions when a Visa card is lost or stolen. A new card can be ordered at your request and will be delivered in 7-10 business days. If there are unauthorized charges, you will be asked a series of questions to report the fraud. It may be necessary to complete additional paperwork. but a Delta Community representative will contact you if this is necessary. In most circumstances, a conditional credit is posted to your account.

If additional information is requested, you may return the information by fax to the e-Commerce Fraud Department at 404-677-4598, stop into one of the branch offices or mail to:

Delta Community Credit Union
P.O. Box 20541
Atlanta, GA. 30320-2541