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Knowledge Base Article

Issues with reading Online Statements with Internet Explorer on a Mac

I am having problems reading Online Statements with Internet Explorer on a Mac. Internet Explorer is giving an error saying "This page (being the page that the statement should appear in) cannot be viewed/downloaded from the site at this time." What can I do to fix this?

To rectify the problem, you will need to perform the following steps:

  • In Internet Explorer, click 'Tools' and select 'Internet Options' and then select 'Advanced'
  • Scroll down to 'Security' topic; UNCHECK the box named "Do not save encrypted pages to disk". If you have this option enabled, (a check in the check box would indicate that it is enabled), please uncheck the box, close and re-open Internet Explorer and then try to view a statement. The reason this occurred is by selecting the "Do not save encrypted pages to disk" check box prevents Internet Explorer from saving any content from secure Web pages to the Temporary Internet Files cache. The PDF file must be cached to display properly.