Welcome, log in to Online Banking
Important Notice
You are accessing a secure site. Some areas such as Online Banking contain confidential information which is restricted to authorized persons only. Unauthorized access to these areas is not permitted and constitutes a crime punishable by law. Violators will be prosecuted to the fullest extent of the law.
A notice of error is a written request from a borrower that asserts that certain specified errors regarding the servicing of their mortgage loan account have occurred. If you believe an error has been made regarding the servicing of your mortgage loan account, please complete the following steps to submit your request. The Mortgage Servicing department will only process written Error Resolution requests sent to:
Delta Community Credit Union
ATTN: Mortgage Servicing
RE: Error Resolution/Request for Information
PO Box 4029
Peachtree City, GA 30269
Written Error Resolution requests should include:
Requests will be acknowledged within five (5) days or receipt.
Within 30 days, the Mortgage Servicing department will conduct an investigation to determine if an error occurred and provide the borrower with a written notification explaining:
That no error occurred and the reason or reasons for their determination; OR That an error has occurred and the reason or reasons for their determination.
Notices written on payment coupons or other payment forms are not considered a notice of error.
Please note that a request for a payoff balance is not considered a request for information.
Fax - Please fax written requests for payoffs to(404) 677-4973 or (770) 632-8829.
Contact Us - You may also request a payoff by sending a message through Contact Us under Additional Services submission from within Online Banking. Signature not required if submitting request from within Online Banking.
By mail to:
Delta Community Credit Union
Mortgage Servicing Department
P. O. Box 4029
Peachtree City, Georgia 30269
Please contact the Mortgage Servicing Department at 1-866-963-7811 or 404-677-8784.
©2024 Delta Community Credit Union.
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government.
