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Knowledge Base Article

Mortgage Error Resolution

What is a Notice of Error?

A notice of error is a written request from a borrower that asserts that certain specified errors regarding the servicing of their mortgage loan account have occurred. If you believe an error has been made regarding the servicing of your mortgage loan account, please complete the following steps to submit your request. The Mortgage Servicing department will only process written Error Resolution requests sent to:

Delta Community Credit Union
ATTN: Mortgage Servicing
RE: Error Resolution/Request for Information
PO Box 4029
Peachtree City, GA 30269

Written Error Resolution requests should include:

  • The name of the borrower.
  • Information that enables the Delta Community to identify the mortgage loan account in question.
  • A detailed explanation of the error believed to have occurred.

Requests will be acknowledged within five (5) days or receipt.

Within 30 days, the Mortgage Servicing department will conduct an investigation to determine if an error occurred and provide the borrower with a written notification explaining:

That no error occurred and the reason or reasons for their determination; OR That an error has occurred and the reason or reasons for their determination.

Important information:

Notices written on payment coupons or other payment forms are not considered a notice of error.

Please note that a request for a payoff balance is not considered a request for information.

Fax - Please fax written requests for payoffs to(404) 677-4973 or (770) 632-8829.

Secure Email - You may also request a payoff by sending a Secure Email under Additional Services submission from within Online Banking. Signature not required if submitting request from within Online Banking.

By mail to:

Delta Community Credit Union
Mortgage Servicing Department
P. O. Box 4029
Peachtree City, Georgia 30269

Questions?

Please contact the Mortgage Servicing Department at 1-866-963-7811 or 404-677-8784.