Important Information About Shared Branch Visits
New Security Feature: IDCheck
As of May 1, 2025, CO-OP implemented a new security enhancement to its Shared Branch network: IDCheck. This new tool helps credit unions verify member identities more effectively, helping to prevent identity theft and reduce fraud.
Save Time: Verify Before Your Branch Visit
Complete your ID verification in advance and spend less time at the branch. Visit verify.coop.org before your visit—it only takes a few minutes.
Please note: Your one-time passcode is only valid for 20 minutes after it’s generated, so wait until you're near the branch before starting the verification process.
Verify at a Branch
Before you start: Have your smartphone, government-issued photo ID and member number ready.
To verify your identity at a Shared Branch, follow these simple steps:
- Scan the QR code in the branch or visit verify.coop.org.
- Select your credit union’s name from the drop-down list.
- Enter your member number and the last four digits of your Social Security Number.
- Upload a photo of your ID.
- Take a quick selfie.
- Show your one-time passcode to the teller. (Passcode is valid for 20 minutes.)
Tip: Choose to save your information for even quicker check-ins next time!
What You'll Need:
- A smartphone
- Your member number
- A valid government-issued photo ID
What happens if I do not have a smartphone?
A smart device (phone or tablet) is required for this service. If you do not have a smart device, please contact your Shared Branch credit union to verify that they can assist you.
Will I need to complete this process every time?
If you choose to save your information, IDCheck will remember you for future visits to the same credit union—as long as you use the same mobile device and your ID remains valid. IDCheck correlates verification to the device.
If your ID expired or if you got a new smart device, simply go through the verification process again.
What information is stored, and how is it used?
Please refer to Socure’s privacy policy: https://www.socure.com/privacy
Once saved, can I edit the information saved?
Yes, every time a stored number initiates the IDCheck process, you will have an opportunity to edit previously entered information.
Does IDCheck support foreign passports?
Yes, IDCheck is capable of processing passports from many different countries.
What types of IDs are not supported by IDCheck?
IDCheck does not currently support the following ID types below.
- Mobile IDs stored in digital wallets
- IDs of minors under the age of 18
- Military IDs (While valid in the teller line, military IDs are not accepted by IDCheck due to federal regulations.)
Utilize another form of government issued ID must be used. Contact the Shared Branch to confirm if they can provide assistance.
What devices/OS are supported by IDCheck and Socure?
The supported operating systems for Socure DocV (Predictive Document Verification) as of May 2025 are:
- Android: Android 5.1 or later required. Android 9 or later is recommended.
- iOS: Compatible with Ios 13 or later devices.
For mobile browser compatibility when using the Wen SDK:
- Android: Google Chrome is supported.
- iOS: Safari (recommended) Chrome and Firefox are supported browsers.
Additional hardware recommendations for optimal performance:
- At least 3 GB of RAM (recommended)
- Back-facing camera: minimum 5 MP resolution
- Front-facing camera: minimum 3MP resolution
Thank you for helping us keep your account and information safe.
