Zelle®Mobile payments with Delta Community

Start Sending and Receiving Money with Zelle

Zelle is a fast, safe and easy way to send and receive money using your Delta Community Mobile App or Online Banking account.

Whether it’s saving you a trip to the ATM or taking out the guesswork of divvying up the lunch tab, you can use Zelle to send and request money with friends and family. Funds are sent directly to the recipient’s account in a matter of minutes1, and all you need is the recipient’s email address or U.S. mobile phone number.

Delta Community now has Zelle

Mobilize Your Money with Zelle

Send icon

SEND

Send money fast in just a few steps.

Request icon

REQUEST

Settle up with roommates, friends and more, regardless of where they bank.2

Split icon

SPLIT

Easily divide the cost of dinner, coffee and more.

Frequently Asked Questions

  • What is Zelle?

    Zelle is a fast, safe and easy way to send money directly between almost any financial institution accounts in the U.S., typically within minutes.1 With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of their financial institution.2

  • Who can I send money to with Zelle?

    You can send money to friends, family and others you trust.2 Since money is sent directly from your Delta Community account to another person's credit union or bank account within minutes1, it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

  • How do I use Zelle?

    You can send, request, or receive money with Zelle. To get started, log in to Delta Community’s Online Banking or our Mobile App and select Send Money with Zelle®. Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you're ready to start sending and receiving with Zelle.

    To send money using Zelle, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile phone number), add the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes.1

    To request money using Zelle, choose "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request".3

    To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

  • Someone sent me money with Zelle. How do I receive it?

    If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your Delta Community account, typically within minutes.1

    If you have not yet enrolled with Zelle, follow these steps:

    1. Click on the link provided in the payment notification you received via email or text message.
    2. Select Delta Community Credit Union.
    3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification—you should enroll with Zelle using that email address or U.S. mobile number to ensure you receive your money.
  • What types of payments can I make with Zelle?

    Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor.2

    Since money is sent directly from your Delta Community account to another person's account within minutes1, Zelle should only be used to send money to friends, family and others you trust.

    Neither Zelle nor Delta Community offers a protection program for any authorized payments made with Zelle—for example, if you do not receive the item you paid for or the item is not as described or as you expected.

  • How do I get started?

    It’s easy—Zelle is already available within Delta Community Online Banking and our Mobile App! Check our Mobile App or log in to Online Banking and follow a few simple steps to enroll with Zelle today.

  • What if I want to send money to someone whose financial institution doesn’t offer Zelle?

    You can find a full list of participating credit unions and banks live with Zelle here.

    If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

    To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

  • How does Zelle work?

    When you enroll with Zelle through your Online Banking account or our Mobile App, your name, Delta Community Credit Union, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared). When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its "directory" and notifies Delta Community of the incoming payment. We will then direct the payment into your account, all while keeping your sensitive account details private.

  • Can I use Zelle internationally?

    In order to use Zelle, the sender and recipient's financial institution accounts must be based in the U.S.

  • Can I cancel a payment?

    You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment."

    If the person you sent money to has already enrolled with Zelle, the money is sent directly to their account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

    If you sent money to the wrong person who is enrolled in Zelle, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please contact the Member Care Center at 800-544-3328.

  • How long does it take to receive money with Zelle?

    Money sent with Zelle is typically available to an enrolled recipient within minutes.1

    If you send money to someone who isn't enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient's account, typically within minutes.1

    If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.

    If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number. Still having trouble? Please contact the Member Care Center at 800-544-3328.

  • Will the person I send money to be notified?

    Yes. They will receive a notification via email or text message.

  • Is my information secure?

    Keeping your money and information safe is a top priority. When you use Zelle within the Delta Community Mobile App or Online Banking, your information is protected with the same technology we use to keep your account safe.

  • I’m unsure about using Zelle to pay someone I don’t know. What should I do?

    If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.

    These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither Zelle nor Delta Community offers a protection program for any authorized payments made with Zelle—for example, if you do not receive the item you paid for or the item is not as described or as you expected.

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1Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

2Must have a bank account in the U.S. to use Zelle.

3In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.

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Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.