Delta Community Credit Union is aware of a software issue affecting some members using the mobile check deposit feature in the Mobile App.
The issue only occurs on Apple® iPhones® running the most recent version of the phone’s operating system, iOS 16, which was released by Apple on Monday, September 12.
What is the software issue?
- During a mobile check deposit action, when prompted in the Mobile App to take a photo of the front of the check, the app displays a message, “Rotate your device to continue your deposit”.
- If you attempt to rotate your Apple device to the left (where the text would show right-side up), the same message is still displayed, and you may not be able to take a picture of the check to capture the image need to make the deposit.
What is the current fix for the issue?
- There is an easy workaround that can fix this issue. With a simple full device rotation, the Apple device camera functions correctly, therefore allowing a complete check capture to finish the mobile deposit.
- A software fix for the issue is being developed, and this message will be updated when it is available.