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Knowledge Base Article

ACH Stop Payment

How can I request a one-time or permanent stop payment on an ACH item originated through another financial institution/company?

To stop ACH items originated by another company/financial institution that have posted/attempted to post to your account ,we encourage you to contact the originating company/financial institution. If that is not possible, it can be stopped by Delta Community. We require a signed affidavit and a stop payment fee may be assessed. To obtain a copy of the form, contact the Payment Services department via online by using the Secure Email located under Additional Services within Online Banking or by phone. Once you have received the form, please complete, sign and fax the form to 404-677-4828 or 770-644-0131 Attn: Payment Services. The request must be received at least three (3) banking days before the next scheduled date of the transfer. As a courtesy, we can provide a one-time stop if contacted prior to 11:00am the day of the scheduled ACH transaction. (fee may be assessed for this service)

How do I permanently stop a payment on an ACH item originated through Delta Community?

To place a permanent stop payment for an ACH item originated by Delta Community, please send a request indicating your name, account number, recipient name, amount, and effective date. The request can be faxed to 404-677-4828 or 770-644-0131 Attn: Payment Services or sent online using the Secure Email located under Additional Services within Online Banking. There is no fee to permanently stop payment an ACH item originated through Delta Community. The request must be received at least three (3) banking days before the scheduled date of the transfer.

How can I request a one-time stop on an ACH item originated through Delta Community?

As a courtesy, we can provide a one-time stop if contacted prior to 11:00am the day of the scheduled ACH transaction. Contact Payment Services. If the one-time stop does not need to be processed the same day, the request must be received at least three (3) banking days before the scheduled date of the transfer. Send the request online using the Secure Email located under Additional Services within Online Banking or contact Payment Services. There is a $25.00 fee.

An ACH that I set up with the company is posting twice. How do I stop only the duplicate one?

You will need to fill out an ACH affidavit to place a stop payment. We place stop payments by Company ID number, therefore, if you have 2 from the same company, we will need the exact amount you need stopped. If the company submits any other amount, it will still come through. There is a stop payment fee. You can request the ACH affidavit from the Payment Services Department via online using the Secure Email located under Additional Services within Online Banking or by phone. If you would like it faxed to you, please provide the fax number when you call. If you are not wanting to place a permanent stop payment on this company, but only need to return a duplicate posting or a one time posting, you will also need to complete the ACH affidavit to have the item returned. This will not stop the company from debiting or crediting your account in the future.