April 20, 2022 · Features, Security, Taxes
You know how to reach Delta Community Credit Union, but does Delta Community know how to reach you?
Have you moved your legal residence recently, either long-term or just temporarily? Or are you planning to move and getting everything ready for when you’re fully installed in your new home?
Have you changed your primary email address? Do you have a new cellphone number, or did you just cancel your home landline phone? It’s possible that your legal name has changed; did you tell the Credit Union about it?
If any of your personal contact details that are used for your Delta Community accounts have changed, the Credit Union needs to have your current information as soon as possible. Reviewing and updating your personal contact information annually is the best way to have your accounts operating efficiently.
The Credit Union must have your current physical and mailing addresses to send new (or replacement) credit or debit cards, federal tax documents, account statements or letters about your account that require your attention, and, possibly, a response from you. These letters could include important legal notifications that must be sent to you about account terms and conditions (including changes in them), as well as necessary notifications on the status of your account.
It’s also very helpful for Delta Community to have your current email address or phone number so we can send you important emails or call you. The phone number is especially important if there’s a problem with your account that needs to be discussed with you immediately, such as alerting you to possible fraudulent activity with an account. Ideally, the Credit Union should have both your cellphone and home landline phone numbers so it’s easier to reach you.
Please remember that Delta Community will never call, text, or email you to ask for your checking, savings or investment account, ATM, debit or credit card password, telephone access (IVR) PIN or your one-time access code. Always be careful when receiving a call from someone claiming to represent a financial institution where you have accounts; this is because crooks can “spoof” a phone number, meaning it might appear to be a legitimate bank or Credit Union contact number, but it is fake.
If you need to change your physical address—either permanently or temporarily—with the U.S. Postal Service, you may use its online change of address form, but Delta Community prefers that you contact us directly with your move information.
It is also important to annually update the beneficiaries’ information on your accounts, including Savings, Checking, and Certificates of Deposit Accounts. To update your beneficiaries, you need to send Delta Community an updated Beneficiary Form; the form is available on our website.
You can update your personal information in Online Banking by logging in, selecting the Account Management tab and choosing Update Personal Information.
We need to stay in touch with you, but if you think you’re getting too many communications from us—email, postcards, phone calls or letters—then let us know and we can stop some of them. For example, with Online Banking, you can opt-in to only receive online statements for your accounts (so no paper statements are mailed to you) or to have Delta Community hold off on contacting you by phone. For emails from the Credit Union, there are unsubscribe links included in each email; the links are usually near the bottom of the message. You should also consider that Online Statements may also be more secure, since a crook could steal your account statement from your mailbox and use it to try to access your accounts and/or change your mailing address without your knowledge.
Even if you’d like fewer communications from us, we will always need to maintain some amount of contact with you. For required government regulatory and Delta Community policy reasons related to your account(s), there are some communications we are required to send you regularly or occasionally, such as (but not limited to) annual tax documents or letters regarding a problem (or possible problem) with your accounts.
It is worth repeating that Delta Community will never call you and ask you to provide us with your ATM, Debit Card, telephone access (IVR) PIN, or one-time access code for any reason.
If you suspect an incoming call or text is fraudulent or spoofed, please hang up immediately and call our Member Care Center at 404-715-4725 or toll-free at 800-544-3328 for assistance.
You may call us at any time at the above numbers. You may also visit us at a branch, and our Locations page has branch office addresses and hours of operation.
Please stay in touch, and help us help you by contacting us today to either update or confirm your current mailing address, primary phone number, email address, and beneficiaries’ details!