A Message from Our CEO—Year in Review
This year has been unlike any other as we have faced so many challenges from the COVID-19 pandemic. For most of 2020, we have had to make many unexpected adjustments to how we live and work, including the difficult task of quarantining and socially distancing ourselves for the common good.
As financial service providers, credit unions are considered essential businesses by the federal government, and we have a duty to sustain operations and support for our members. In March, as COVID-19 was declared a national emergency, we installed a variety of safety measures in our branches to deliver a high level of care while safeguarding the health of everyone. For a brief time, we transitioned to an appointment-only and drive-through approach based on a temporary stay-at-home order issued by Governor Brian Kemp. We reopened our branch lobbies after the order expired and in careful consideration of both our members’ and employees’ desires and needs. New procedures and policies were put into place and you, our members, responded positively.
Additionally, Delta Community’s strong financial position enabled us to maintain consistent value and demonstrate flexibility. For members who suffered financial hardships because of illness or a work layoff due to COVID-19, we offered assistance programs, including fee waivers, payment deferrals, restructured loan terms and short-term, interest-free personal loans. Our Commercial Lending team supported many business members with Paycheck Protection Program (PPP) loans made available through the Small Business Administration.
As I have led our team’s response efforts during this unprecedented year, I have been extremely proud of our employees’ dedication. They have more than met the operational challenges of either working in a socially distanced branch or from home by finding consistent purpose and reward in helping you, our valued members.
I hope that you and your family have been able to stay safe and healthy throughout this year and that you are able to have an enjoyable holiday season. As we close out 2020, I am looking forward with hope and optimism to a better 2021 for everyone, and please know Delta Community is always here for you.
Chief Executive Officer