Our system has determined that the financial institution/account is linked to a pre-paid card account. The A2A product doesn’t support transferring funds to and from brokerage accounts, prepaid debit cards, or accounts where you’re not the primary accountholder.
We've proactively blocked only a small number of financial institutions to limit the opportunity for fraudulent A2A transfers to and from your account. Also, since the A2A transfer service wasn't designed to support transfers to and from prepaid debit cards, some of these financial service companies have been blocked, too.
There are still a few other ways you can transfer funds to and from a financial institution not supported by our A2A Transfer service:
Besides the excluded account types mentioned above, you can reattempt setting up A2A accounts if information was entered incorrectly such as account number, test deposit amounts or if the validation period had expired (initial small deposits must be validated within 10 business days).
Note: If the account holder's name is not listed on the external account this transfer may not be successful. In this case, contact the financial institution to confirm the primary account holder's name for the Delta Community account also appears on the external account.
After you have entered in your account routing number, account number and selected Add Account, the screen will state that the system is processing.
When you return within 2 to 3 business days to verify the small dollar deposit information and it states Rejected, select the Rejected link to modify or delete the account information:
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