Important COVID-19 Updates
Updated May 21, 2020 with information on our plans to open our branch lobbies to walk-ins and appointments
At Delta Community, we put our members first. While our top priority is helping you manage your finances every day, we also very much care about the personal well-being of you and your family. That’s why we wanted to let you know what we’re doing to help ensure the health and safety of our members and employees to help prevent the spread of the coronavirus, COVID-19.
Branch Lobby Re-Opening Plans
As Georgia begins reopening businesses under Governor Kemp's Executive Order for Reviving a Health Georgia, we are making new modifications to our branches to help us more effectively institute social distancing and other preventive health measures to once again allow walk-in availability in our branches. Beginning Tuesday, May 26, 2020, we will open our branch lobbies to accommodate walk-ins Monday through Friday in addition to continuing to offer scheduled appointments and drive-thru service where drive-thru operations are available. Our Kroger branches will remain closed temporarily until further notice.
On Saturdays, Delta Community branch lobbies will only be accessible by appointment, while drive-thru lanes, where available will continue to operate as normal. We find it necessary to limit Saturday lobby hours to appointment-only at this time for staffing reasons. We are currently keeping employees assigned to one location and not permitting them to work at other branches on Saturdays so we can better track and manage the contacts and potential exposure of each branch team.
Below are helpful details about our branches and ATMs during this time:
- To book a branch appointment, book online using our calendaring tool. For a detailed list of services available in our branches with drive-thrus, visit our Branch Services page.
- Branches that support Delta Air Lines and are located in secure airport or Delta corporate locations will remain open, including the TOC (Technical Operations Center), GO (General Offices), Atlanta Airport and Salt Lake City branches.
- All Delta Community ATMs will remain in operation.
- Delta Community employees will wear face masks and complete daily health screenings at the beginning of the workday to confirm they are in good health and able to work.
- Social distancing markers will be positioned on branch flooring to direct members awaiting teller service.
- Cough guards and stanchions will be used to ensure safe physical distancing in branch lobbies.
Additionally, we encourage you to take advantage of Delta Community’s self-service channels such as Online Banking and our Mobile App to check balances, pay bills, deposit checks or transfer funds. And, we continue to offer dedicated, 24/7 member care assistance by phone through our Interactive Voice Response (IVR) system at 800-544-3328.
Financial Hardship: For members who may suffer financial hardships due to illness or a layoff from work due to COVID-19, Delta Community will offer member assistance programs, including fee waivers, deferrals, payment holidays, reduced payments, and/or a short-term Personal Loan on a case-by-case basis. For more information, call our Member Care Center at 800-544-3328.
SBA Loans and the CARES Act: Delta Community has been making loans to existing members with commercial accounts under the Paycheck Protection Program as administered by the Small Business Administration (SBA). Due to the volume of applications received, we have suspended taking any new applications. All applications in process will be thoroughly reviewed for eligibility as quickly as possible.
Economic Impact Payments and Tax Relief: Note that the U.S. Treasury Department and the Internal Revenue Service (IRS) are sending economic impact payments (through direct deposit to an account or by a paper check in the U.S. mail) to eligible Americans to help them pay expenses during the COVID-19 pandemic. You can visit the government's Get My Payment page to check the status of your payment and also read their Get My Payments FAQs. These government agencies are also providing tax relief, and we recommend checking the IRS website at https://www.irs.gov/ on an ongoing basis for updates regarding these important programs.
We appreciate the opportunity to serve you and remain committed to providing you consistent, exceptional care—today and always.